Refund Policy

Refund Eligibility

Refund requests must be made within 2 days of delivery and are subject to our Return Policy conditions.

To be eligible for a refund, your item must be unworn, unused, in its original condition, and in the original packaging with all tags attached. You must contact our customer service team within 2 days of receiving your order to request a refund.

The following items are not eligible for refunds:

• Custom-made or personalized jewelry
• Items marked as "Final Sale" or "Non-Refundable"
• Items that have been worn, damaged, or altered
• Sale items or items purchased with discounts over 30%
• Gift cards

Refund Process

To initiate a refund:

1. Contact our customer service team at starajewels@gmail.com or +91 80869 25925 within 2 days of delivery
2. Include your order number and reason for the refund request
3. Our team will review your request and issue return authorization if approved
4. Return the item following the instructions in our Return Policy
5. Once we receive and inspect the returned item, we will process your refund

Refund Methods and Timeframes

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Cards: 5-10 business days after refund is processed
• UPI: 3-5 business days after refund is processed
• Net Banking: 3-7 business days after refund is processed
• Store Credit: Immediately after refund is processed

Please note that your bank or credit card company may have additional processing times that are beyond our control. This may delay the visibility of the refund in your account.

Full and Partial Refunds

Full refunds will be issued for:

• Items returned in their original condition within the 2-day window
• Canceled orders that have not yet shipped
• Defective items (subject to verification)
• Incorrect items shipped by our team

Partial refunds may be issued for:

• Items returned with missing parts or packaging
• Items showing signs of minimal handling
• Late return requests (evaluated on a case-by-case basis)

Shipping Costs and Refunds

Original shipping charges are non-refundable except in cases where:

• We shipped the wrong item
• The item arrived damaged or defective
• The order qualifies for free shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped or defective product).

Store Credit Option

In cases where a direct refund cannot be processed, or at the customer's request, we offer the option of store credit:

• Store credit is issued at the full purchase value in Indian Rupees (₹)
• Store credit is valid for 12 months from the date of issue
• Store credit can be applied to any future purchase on our website

Contact Information

If you have any questions about our Refund Policy, please contact us at: